FAQ

Frequently Asked Questions (FAQ)

What is the best way to glue my 3D prints?

For resin and filament prints, we recommend a high-quality superglue. This allows miniatures, terrain, and larger models to be reliably joined or attached to bases.

PLA can also be processed with suitable plastic adhesives.

Do resin models need to be washed or primed?

Our resin models are thoroughly cleaned and cured before shipping. Additional washing is usually not necessary.

If occasional slight white residues are visible, they originate from the cleaning process. These can often be removed with a soft toothbrush, but they will completely disappear after priming at the latest.

Before painting, we generally recommend a suitable primer.

What is the best way to paint the models?

Our models can be painted with all common acrylic paints for miniatures.

For optimal results, we recommend:

  • high-quality acrylic paints
  • several thin layers of paint
  • well-thinned paints
  • a wet palette

Where can I leave order notes?

Order notes can be entered in the shopping cart before you proceed to checkout.

Please use this field exclusively for information regarding your order (e.g., combining multiple orders or delivery instructions).

How long does production take?

All products are custom-made for you.

Production time is usually 3–7 business days.

In case of particularly high order volumes or larger orders, this can extend to up to 14 business days.

Afterward, shipping takes place with the chosen shipping provider.

Can you print models larger or smaller?

Generally, scaling of many models is possible.

Since every size change must be technically checked, we only offer scaling upon request before placing an order.

Please provide us with:

  • the link or item number of the desired model
  • the desired final size (mm or percentage)
  • the desired material (resin or filament)

We will then check the feasibility and inform you about any additional costs.

Do you offer custom prints with my own files?

Yes – but only after prior review.

For a quote, we need:

  • a print-ready STL file (preferred)
  • alternatively OBJ or 3MF
  • preferably without supports
  • an error-free, closed mesh
  • desired material (resin or filament)
  • desired quantity

Please send larger files via WeTransfer, Dropbox, or Google Drive.

We currently cannot process the following file formats or projects:

  • Blender files (.blend)
  • ZBrush files (.ztl)
  • CAD projects
  • models not ready for printing
  • damaged or faulty files

If a file requires extensive repair or adjustment before printing, we reserve the right to refuse the order or charge separately for the additional effort.

I'm looking for a model that I can't find in the shop.

Our product range is continuously expanding.

If a model is currently not available in the shop, we unfortunately cannot offer individual research for models or designers.

We only add new products according to our own product range planning.

Thank you for your understanding.

Are all models licensed?

Yes.

We exclusively sell models for which we have the necessary commercial use rights or print licenses, or which we have created ourselves.

There's a problem with my order.

No problem.

If something is damaged or doesn't meet your expectations, simply contact us.

We will quickly and easily find a solution.

How do I reach support?

The fastest way is our ticket system on Discord.

💬 Discord (ticket system)
https://discord.gg/rjZ6d7W346

📱 WhatsApp
0821 44409877

✉️ Email
info@paschspiele.de

What printing materials do you use?

For our products, we exclusively use high-quality materials selected for their respective application.

Depending on the product, premium resin or high-quality filaments are used to achieve an optimal combination of detail, stability, and durability.

Where are your products manufactured?

All products are manufactured by us in Germany.

Each model is individually produced, inspected, and carefully packaged after order before leaving our premises.

Why can't I find some products later?

Our product range is constantly evolving.

New designs are regularly added, while other products may be discontinued due to expiring licenses or changes in the product range.

If you like a particular model, we therefore recommend not waiting too long to place your order.